We have a dedicated team of Virtual Assistants who will take up most of your mundane tasks while you focus on other aspects of your business.
Maintain Order DatabaseAMZ Virtual Assistant manages complete Order Database of Suppliers & Customers on Excel. Our Order Database services include: For Suppliers:
- Product ID & Prices.
- Order Date & Shipment received.
- Customer Id & Addresses.
- Payment Methods.
- Order Dates and Delivery.
Dealing with Refund & Return CasesOur Virtual Assistant covers all the Refund and Return activities according to the Amazon policies. Refund and Return Cases Management include:
- Return & Refund Management Sheet.
- Return & Refund Requests.
Auditing/Report Creation for ReturnsAMZ Virtual Assistant creates detailed auditing reports of returns and refunds that includes: For Suppliers:
- Complete Return record against the Order number.
- Returned date & created by.
- Refunded Amount.
- Return and refund status.
Managing FBA Inventory
Managing FBA Inventory is up to us!
AMZ Virtual Assistant FBA Management Inventory services include:
- The anticipation of customer demand.
- Adding Amazon FBA Listings.
- Resolving Stranded Inventory Issues.
- Fixing Errors (No-Listing Error).
Creation of Shipping LabelsWe help you to ship your inventory to Amazon by creating useful Shipping labels. Shipping labels services include:
- Setting Amazon Shipment Quantities.
- Preparation of Products.
- Creation of Product Labels.
- Review the Shipments.
- Creating Shipment Summaries.
FBA Shipment Reconciliation
AMZ Virtual Assistant makes your inventory reconciliation task less difficult. Shipment reconciliation task includes:
- Detailed Inventory Event.
- Shipment Reconciliation Request.
24/7 Express Customer Support
We provide optimum customer support to ensure that you receive quality service.
- Providing Help in a Successful Replacement.
- Follow Up on Call and Email with the Customer.
- Getting a Positive Review on Replaced Items.
- Submitting Individual Cases for Each Issue.
- Reviewing Case Log.
- Writing Emails for Contact Us Section.
- A Detailed Explanation of the Issue.
- Resolving the Issue.
- Monitor the Order Defect Rate.
- Pre-fulfillment Cancellations.
- Late Deliveries.
- Review Seller Account Performance with Customer Metrics.
- Improvement Suggestions.
- Clear Description of Listing Ownership Rights.
- Setting Up Emails Assisting your Plan of Action.
- Strong Possible Reasoning Behind the Hijacking.
- Resolving the Issue.